Our Passion, in numbers

At our company, we are committed to delivering high-quality services that meet the needs and expectations of our clients. We have a proven track record of excellence in service delivery and people management, as evidenced by our awards, testimonials, and feedback.

Our team of experts has the skills, experience, and passion to handle any project with professionalism and efficiency. Whether you need consulting, training, coaching, or outsourcing, we have the solutions for you. We invite you to explore this page and learn more about our performance and how we can help you achieve your goals.

Our people metrics

GSI is a great place to work

At GSI, we value our employees and their opinions. That's why we conduct a semi-annual Engagement Survey through Culture Amp, a leading platform for measuring employee feedback. The survey helps us understand how our staff members feel about working at GSI and what we can do to improve their experience. The results are impressive: 90% of our employees agree that GSI is a great place to work!

Our Engagement Score: 87%

We have a high level of employee engagement, as shown by our Engagement Score, which we assess every six months. Our score is more than 10 points higher than the average of our industry peers. This reflects our commitment to enhancing the work environment and addressing the needs and preferences of our staff.

Annualised Turnover: 10%

We measure our staff turnover every month, and our 12 month average is consistently low at 10%. This is 10% lower than local industry standards and benchmarks.

Absenteeism: 3%

Our staff engagement is not only showing through our engagement scores, but also on other indicators such as Absenteeism, that proves that our workforce are highly committed and motivated.

Capabilities Uplift for Our Staff

Annual Capability Uplift Training Hours

Capability Uplift

At GSI, we believe that investing in our staff members' capability is the key to our success. That's why we dedicate 38 hours a year per staff to enhance their skills, knowledge and competencies in their own respective areas. 
Delivered Milestones in Operational Excellence

Operational Excellence

We are proud of our business analysts who achieved more than 218 milestones last year, demonstrating their excellence and dedication to their clients. Our business analysts are all six sigma trained and certified, which means they have the skills and knowledge to apply rigorous and data-driven methodologies to solve complex problems and improve processes. 
Hours Spent on Cultural Awareness and Integration

Bridging Cultures

We value cultural awareness as a key factor for enhancing teamwork and service quality. That's why we have invested in various initiatives to foster cultural integration among our staff members, especially those who work offshore. In the past year, we have spent close to 500 hours on culture awareness training and trips for our offshore staff, covering topics such as cultural diversity, communication styles, cross-cultural collaboration, and intercultural competence. 

Capabilities Uplift for Our Leaders

Leadership Training Hours

Enabling our Leaders

At GSI, we believe that investing in our leaders is investing in our future. That's why we provide them with the best training opportunities to enhance their skills, knowledge and networks. In 2020, we invested a total of 618 hours of training for our leaders, covering topics such as business acumen, industry trends, strategic thinking and leadership development. 
Industry and Academic Partners

Industry Partnerships

We have partnered with 8 industry and academic training providers, both offshore and onshore, to offer our leaders the best learning opportunities. Whether it's HR, business, finance or wellness, our leaders can access high-quality training programs that are relevant, practical and aligned with our onshore counterparts. 
Hours Spent on Cultural Awareness and Integration

Cultural Awareness

At GSI, we believe that cultural awareness is a key skill for our leaders to succeed in the global market. That's why we invest on our leaders by providing them with opportunities to travel and learn from different cultures and perspectives. In the past year, we have invested on 320 hours of travel and training for our leaders, covering topics such as cross-cultural communication, diversity and inclusion, intercultural conflict management, and cultural intelligence. 

Operational metrics

Customer interactions managed in 2023

Customer Interactions

Our staff is the backbone of our company, and we are proud to share their achievements in the past year. Despite the challenges posed by the pandemic, they managed to handle close to 70 thousand customer interactions with professionalism, efficiency and empathy. They resolved issues, answered queries, provided feedback and ensured customer satisfaction across various channels and platforms. 
Transactions processed in 2023

Transactions Processed

These transactions spanned across various domains, such as insurance and workers compensation claims, underwriting support and shared services transactions. Our staff has shown remarkable skills, efficiency and professionalism in delivering high-quality services to our clients and partners. We are proud of their achievements and we look forward to their continued success in the future.
Annual average staff growth rate

Staff Growth Rate

Our company has been on a remarkable journey of growth and innovation since 2020. We have expanded our team by an average of 14% annually, adding talented and diverse professionals from various fields and backgrounds. Our staff growth rate reflects our commitment to excellence, our passion for solving complex problems, and our vision for the future. 
Average annual wage arbitrage per staff

Wage Arbitrage

Our offshore staff are highly skilled, proficient in English and culturally aligned with their onshore counterparts. Last year, our clients achieved close to AUD 40,000 wage arbitrage per staff. This means they can reinvest their savings into growing their business, innovating their products and services, and increasing their customer satisfaction. 

Our Mission

We are a team of experienced and passionate business consultants and service providers who share a common vision with our clients. We believe that small and medium sized organisations deserve the same level of quality and attention as large firms and institutions. We understand the challenges and opportunities that you face, because we have been there ourselves. We don't want you to feel left out or overwhelmed by the changing market conditions. We want you to thrive and grow with us, as we co-create value and innovation for the future.

Purpose that fuels passion

At GSI, we are more than just a team of professionals. We are a group of passionate individuals who share a common vision: to make a positive impact on our communities through our work.

We believe that our purpose is not only to deliver high-quality services to our clients, but also to contribute to the well-being of our staff, our community and the environment.

Discover our insights

GSI and GSI Hub are trademarks (pending application) of Guild Solutions, Inc.,
A fully-owned subsidiary of Guild Group Holdings Limited

2024. All rights reserved. Guild Group Holdings Limited