GSI is a company that values leadership, innovation and excellence. Our senior leadership team is composed of experienced and visionary professionals who share a common passion for transforming the world through technology.

They are responsible for setting the strategic direction, overseeing the operations and ensuring the highest standards of quality and ethics in everything we do. Meet our senior leaders and learn more about their backgrounds, achievements and roles in GSI.

Paul Cassidy is the Group CEO of Guild Group and FIAA, leading the strategic direction and growth of both organisations. He has over 25 years of experience in the insurance, financial services and health sectors, with a proven track record of delivering innovative solutions and exceptional customer outcomes.

Paul is passionate about supporting the professional and personal development of Guild Group and FIAA's employees, members and partners, as well as contributing to the broader community through various social impact initiatives. He is a Fellow of the Australian Institute of Company Directors and a member of the Business Council of Australia.

Ian Moses is the Founder and Director of GSI. He is also the Head of Group Transformation in Guild Group, a diversified business group with interests in insurance, superannuation, health and education.

Ian has over 20 years of experience in the insurance industry, spanning across strategy, operations, technology and innovation. He is passionate about driving customer-centric transformation and creating value for all stakeholders.

Ian served as President and CEO of GSI from its incorporation before handing over to his successor in 2023.

Ian leads a team of talented and dedicated professionals who are committed to delivering excellence and innovation in the insurance sector.

Gel Nolasco is the president and CEO of GSI. He has over 20 years of experience in the BPO industry, working with clients from various sectors such as banking, healthcare, retail, and education.

He is an expert in business process optimization, digital transformation, and customer experience management.

Under his visionary leadership, GSI has evolved from a captive shared services centre to a full-service partner that delivers innovative and customized solutions to its clients.

Gel is currently taking his Masters in Business Administration from the Australian Institute of Management. He is passionate about empowering his team, fostering a culture of excellence, and creating value for all stakeholders.

Aileeh de Guzman is the treasurer and country finance of our company. She has over 15 years of experience in financial management, accounting, auditing, and taxation.

She oversees the financial operations and reporting of our business units in the Philippines. She also leads the treasury function, ensuring optimal cash flow and liquidity management.

Aileeh is a certified public accountant and a member of the Philippine Institute of Certified Public Accountants. She holds a bachelor's degree in accountancy and is taking her graduate studies at the University of Asia and the Pacific.

Aileeh is passionate about delivering excellence and innovation in finance. She is committed to supporting our company's vision, mission, and values.

Ray Cabe is the Head of Shared Services at our company, where he oversees the People and Culture team, the People Services team and the IT team.

He is responsible for ensuring that our employees have the best possible work environment, that our processes are efficient and compliant, and that our technology is reliable and secure.

Ray has more than 20 years of experience in human resources, operations and IT management, and he has led several successful projects and initiatives to improve our performance and culture.

Ray is passionate about developing talent, fostering collaboration and innovation, and delivering excellence to our customers and stakeholders. He is a valued leader and a trusted partner in our organization.

We asked Ray what his passions are, and in this video, he shares with us his passion for excellence in service delivery that ultimately roots from his genuine care for our people and the communities they serve.

You may also follow Ray on LinkedIn:

Alwin Bulosan is the Regional Operations Manager for our company, overseeing the daily operations of our captive operations.

He has more than 10 years of experience in the industry, managing teams, projects, and budgets with efficiency and excellence. Alwin is a visionary leader who inspires his staff to deliver high-quality services and solutions to our clients.

He is also a skilled communicator who fosters strong relationships with internal and external stakeholders. Alwin holds a Bachelor's degree in Information Technology. He is passionate about innovation, sustainability, and social impact. Alwin is an asset to our company and we are proud to have him on board.

Alwin is one of our homegrown talents. He began his journey in GSI as a staff in our phone support team and made his way up to manage the largest offshore operations unit in our team.

His unique drive in pushing boundaries and delivering the best possible outcomes through people empowerment is recognised by his peers, stakeholders and staff members.

You may also follow Alwin on LinkedIn:

We are delighted to introduce our New and Emerging Opportunities Manager, Wendy Bulosan. Wendy has over 10 years of experience in human resources and client management, with a focus on the Australia and New Zealand markets.

She has successfully led and supported various projects and initiatives across different sectors. Wendy is passionate about finding and creating new opportunities for our clients and partners, as well as developing and nurturing our talented team.

She is a strategic thinker, a problem solver, and a great communicator. Wendy will soon look after our strategic partnership with A-Perform and our non-captive relationships in ANZ.

Watch Wendy as she tours us around GSI's new office in the Philippines.

Follow her on LinkedIn:

We are a team of experienced and passionate business consultants and service providers who share a common vision with our clients. We believe that small and medium sized organisations deserve the same level of quality and attention as large firms and institutions. We understand the challenges and opportunities that you face, because we have been there ourselves. We don't want you to feel left out or overwhelmed by the changing market conditions. We want you to thrive and grow with us, as we co-create value and innovation for the future.

Our vision is to become the preferred partner for similarly-sized institutions that share our values and vision, and that seek high-quality business consultancy and outsourcing solutions. We leverage our network of experts and talents, as well as our comprehensive suite of solutions and services, to tailor them to the specific needs of our clients.

We have crafted a medium-term plan, entitled Vision 2027. You may read more about the plan through the link below.

If you are interested in learning more about our company's vision and goals, you can watch our quarterly CEO briefings that provide an overview of our progress and plans. These videos will give you insights into our strategic objectives and overall direction. You can access them by clicking on the links below.

United by passion in everything we do, we strive to live by the values we believe in. We are committed to excellence, innovation, and customer satisfaction. We embrace diversity, inclusion, and social responsibility. We foster a culture of collaboration, learning, and growth. We empower our employees to unleash their potential and make a positive impact. We are more than a company, we are a community of passionate people who share a common vision and mission.