Our 5-year transformation journey

Vision 2027

Welcome to Vision 2027, our company's 5-year transformation program that began in 2022.

This program is aimed at achieving four important pillars in our organisation: amplify shareholder value, maximise offshore potential, nurture staff engagement and cultivate centres of excellence. Through Vision 2027, we aspire to become a global leader in our industry, delivering innovative solutions and exceptional customer service. We invite you to join us on this journey and discover how we are transforming our business for the future.

Amplify Overall Value

GSI is a provider of outsourcing and consultancy services, with a proven track record of transforming business processes and delivering value. Established in 2017 as a captive offshoring unit of Guild Group Holdings, GSI capitalized on the Philippines' rich talent pool and competitive cost structure to support the operational needs of our onshore partners.

In 2020, Guild Group recognized the strategic importance and growth potential of GSI and spun it off as an independent entity in the Philippines, granting us more freedom and agility to expand and diversify our offerings.

Today, GSI is a proud member of the Guild Group family, offering a comprehensive portfolio of solutions that leverage the skills and innovation of our onshore and offshore teams. We are dedicated to achieving excellence and value for our clients, community and shareholders, by fostering the development and engagement of our staff that we have nurtured over the years.

In addition to delivering exceptional productivity, our offshore teams are proficient in delivering best in class operational excellence consultancy, reporting, forecasting and IT consultancy for your organisation. We hire the best and most engaged workforce offshore, who are committed to bringing the best solutions and outcomes for your organisation.

Nurture Staff Engagement

At GSI, we value our staff members as our greatest asset and we strive to provide them with an exceptional employee experience. Since our inception, we have received positive feedback from our employees about their satisfaction, growth and development opportunities, and work-life balance. We are committed to maintaining this high level of staff engagement through various policies and programs that foster a culture of excellence, collaboration and innovation.

One of the ways we measure our staff engagement is through CultureAmp, a leading platform for employee feedback and analytics. Our most recent survey results showed that 9 out of 10 of our staff members agreed that GSI is the best place to work. This is a remarkable achievement that reflects our dedication to creating a supportive and rewarding work environment for our people. Our engagement score of 87% is also best in class, meaning that our staff members are highly motivated, loyal and productive. This is evidenced by our low staff turnover rate of 10%, which is well below the industry average.

We believe that by nurturing our staff engagement, we can achieve our vision of being the leading global provider of innovative solutions for complex challenges for similarly sized and like-thinking companies and organisations.

Cultivate Centres of Excellence

At GSI, we are committed to promoting the existing and enhancing and establishing emerging Centres of Excellence and Capabilities that can provide high-quality and cost-effective solutions for our clients. Our Centres of Excellence and Capabilities cover a wide range of services, including:

  • Underwriting support and backoffice related services: We offer comprehensive and reliable support for underwriting processes, such as policy issuance, premium calculation, risk assessment, claims management, and more.

  • Digital community enablement: We leverage the power of digital technologies to create and foster online communities that can connect, collaborate, and communicate with each other. Our digital community enablement services include web development, social media management, content creation, online marketing, and more.

  • Shared services support: We provide shared services support for our clients who need to outsource some of their non-core functions to a trusted partner. Our shared services support include IT infrastructure, cloud computing, cybersecurity, data management, customer service, and more.

  • Business and data analytics: We help our clients make informed and data-driven decisions by providing them with business and data analytics services. Our business and data analytics services include data collection, data processing, data visualization, data modelling, data mining, predictive analytics, and more.

  • Consultancy and enablement services in the fields of RPA and Automation: We offer consultancy and enablement services in the fields of robotic process automation (RPA) and automation to help our clients optimize their workflows, reduce errors, increase efficiency, and save costs.

By investing in cultivating these Centres of Excellence and Capabilities, we aim to empower small and medium sized businesses and equip them for the ever changing world of IT. We understand the challenges and opportunities that small and medium sized businesses face in the digital era, and we are ready to offer them solutions that are tailored to their needs and goals. By engaging our services, our clients can benefit from the expertise and experience of a similarly sized and familiar institution that can deliver results with excellence.

Maximise Offshore Potential

At GSI, we value our offshore staff as a vital part of our global team. We believe that investing in their talent, engagement and capabilities is essential for our success and growth. That's why we have been dedicated to providing them with the best learning and development opportunities since 2017.

Our offshore staff have access to a wide range of courses, programs and partnerships that enhance their skills and knowledge in various domains. For example, our Business Analysts can benefit from the collaboration with RMIT University, our People and Culture support staff members can learn from AIHRM, and our senior leaders can develop their leadership competencies with AIM. 

We also work closely with local organizations and associations to ensure that our offshore staff are well-informed, well-connected and well-supported in their work environment. We have engaged with People Management Association of the Philippines for our People and Culture policies and procedures, ANZCHAM Philippines for inter-industry linkages and associations, PFIP for our DEI initiatives, InCorp Philippines for our Remuneration and Benchmarking studies and many others.

We are proud of our offshore staff and their achievements. We are committed to maximising their potential and empowering them to excel in their roles. We invite you to join us in celebrating their contributions and recognising their value to our organisation.

Navigating through 2027

Our vision is to become the preferred partner for similarly-sized institutions that share our values and vision, and that seek high-quality business consultancy and outsourcing solutions. We leverage our network of experts and talents, as well as our comprehensive suite of solutions and services, to tailor them to the specific needs of our clients.

If you are interested in learning more about our company's vision and goals, you can watch our quarterly CEO briefings that provide an overview of our progress and plans. These videos will give you insights into our strategic objectives and overall direction. You can access them by clicking on the links below.

Q1 CEO Briefing

Q2 CEO Briefing

Q3 CEO Briefing

Q4 CEO Briefing

You can be a part of this transformation.

Passion is at the centre of everything we do. We invite you to experience the passion and warmth of our people in GSI. Click on the link below to reach us and we will get back to you at the soonest opportunity.

GSI and GSI Hub are trademarks (pending application) of Guild Solutions, Inc.,
A fully-owned subsidiary of Guild Group Holdings Limited

2024. All rights reserved. Guild Group Holdings Limited