Our capabilities

We are committed to providing high-quality solutions for our clients across various industries. Our team of experts has the skills, experience and knowledge to deliver innovative and customised services that meet your specific needs.

Our teams onshore and offshore are ready to provide the expertise needed to get your business up and running.

Leveraging our strengths

GSI's passion is oriented towards business solutions for small and medium sized enterprises and like minded organisations. We offer a range of services to help you optimize your operations, enhance your customer experience, and grow your digital presence.

Whether you need insurance underwriting, claims and backoffice support, customer contact centre management, digital community engagement, shared services offshoring, operational excellence and business analysis, or digital content development and marketing, we have the expertise and the technology to deliver. We also help you identify and implement new technologies that can transform your business and give you a competitive edge. 


Our experience acquired through our existing business allowed us to have an understanding of the following general insurance industry processes.

  • Claims processing and administration
  • Policy issuance and renewal
  • Customer service and retention
  • Data entry and validation
  • Fraud detection and prevention

Our network of professionals can also help you with any life insurance related tasks that require offshore or outsourced solutions. Whether you need to process claims, underwrite policies, or manage customer service, we have the expertise and experience to deliver quality results.

Banking and Finance

We help our clients reduce costs, improve efficiency, and enhance customer satisfaction by leveraging our expertise, technology, and network of offshore centres. Whether you need to outsource your back-office operations, customer service, IT support, or data analytics, GSI can help you achieve your business goals with offshoring.

  • Traditional phone and email customer service 
  • Social media and digital customer engagement
  • Fraud detection and enquiry management
  • Backoffice application processing and query management

Brokers and Financial Advisers

We have a long history of working with brokers and financial advisers, which gives us the expertise to handle these offshore processes effectively:

  • Data entry and processing
  • Claims management and administration
  • Policy issuance and renewal
  • Customer service and support
  • Bookkeeping and accounting
  • Financial planning and analysis
  • Compliance and risk management


Healthcare and Allied Health Industries

Some of the processes that we can offshore for you are:

  • Medical transcription and coding
  • Billing and claims processing
  • Appointment scheduling and reminder services
  • Data entry and analysis
  • Customer service and support

Our security standards are high and up-to-date. We train our staff regularly on IT security best practices and conduct thorough background checks on them. We protect your data and privacy with utmost care, even when we work offshore.

Telecommunications and IT

A scale that is difficult to manage: we have a wide network offshore that has experience in customer service, IT outsourcing and other needs in this fast evolving industry.

  • Software development
  • Application development
  • Software testing
  • Customer service and shared services/IT outsourcing
  • Backoffice support and processing


Discover our insights

Our Vision

Our vision is to become the preferred partner for similarly-sized institutions that share our values and vision, and that seek high-quality business consultancy and outsourcing solutions. We leverage our network of experts and talents, as well as our comprehensive suite of solutions and services, to tailor them to the specific needs of our clients.

We have crafted a medium-term plan, entitled Vision 2027. You may read more about the plan through the link below.

If you are interested in learning more about our company's vision and goals, you can watch our quarterly CEO briefings that provide an overview of our progress and plans. These videos will give you insights into our strategic objectives and overall direction. You can access them by clicking on the links below.

Q1 CEO Briefing

Q2 CEO Briefing

Q3 CEO Briefing

Q4 CEO Briefing

GSI and GSI Hub are trademarks (pending application) of Guild Solutions, Inc.,
A fully-owned subsidiary of Guild Group Holdings Limited

2024. All rights reserved. Guild Group Holdings Limited