Our experience acquired through our existing business allowed us to have an understanding of the following general insurance industry processes.

• Claims processing and administration
• Policy issuance and renewal
• Customer service and retention
• Data entry and validation
• Fraud detection and prevention

Our network of professionals can also help you with any life insurance related tasks that require offshore or outsourced solutions. Whether you need to process claims, underwrite policies, or manage customer service, we have the expertise and experience to deliver quality results.

We help our clients reduce costs, improve efficiency, and enhance customer satisfaction by leveraging our expertise, technology, and network of offshore centres. Whether you need to outsource your back-office operations, customer service, IT support, or data analytics, GSI can help you achieve your business goals with offshoring.

• Traditional phone and email customer service 
• Social media and digital customer engagement
• Fraud detection and enquiry management
• Backoffice application processing and query management

We have a long history of working with brokers and financial advisers, which gives us the expertise to handle these offshore processes effectively:

• Data entry and processing
• Claims management and administration
• Policy issuance and renewal
• Customer service and support
• Bookkeeping and accounting
• Financial planning and analysis
• Compliance and risk management

Some of the processes that we can offshore for you are:

• Medical transcription and coding
• Billing and claims processing
• Appointment scheduling and reminder services
• Data entry and analysis
• Customer service and support

Our security standards are high and up-to-date. We train our staff regularly on IT security best practices and conduct thorough background checks on them. We protect your data and privacy with utmost care, even when we work offshore.

A scale that is difficult to manage: we have a wide network offshore that has experience in customer service, IT outsourcing and other needs in this fast evolving industry.

• Software development
• Application development
• Software testing
• Customer service and shared services/IT outsourcing
• Backoffice support and processing