Job Purpose 

This position will be accountable for delivering exceptional project management, business support analysis, operational guidance, and process improvement project delivery. In addition, this role will report sto President and CEO of GSI and will provide direct oversight and guidance over other members of the Business Improvement Team.

Specific Accountabilities

Partnering with functions from across the Group, this role will be accountable for:

• Project Management
  • Proven working project management experience in complex environment 
  • Solid organization skills including attention to detail and multitasking skills 
  • Management competencies in terms of planning, goal setting, communication, judgement, decision making, and motivation
  • Needs to be willing and comfortable assign to different projects across 
• Process Excellence and Operations Support
  • Identifying areas of opportunity with cost/benefit style analysis
  • Working with all necessary stakeholders to manage process changes, transition to offshore, system updates, etc.
  • Ensuring all relevant processes are documented
• Reporting and Analysis
  • Working closely with onshore/offshore teams ensure operational reporting is effective and efficient; derive opportunities to streamline and automate
  • Adhoc reporting and analysis to support both the Head of Business Improvement and functional leads as required
• Project Support
  • Size, plan and lead delivery of business improvement initiatives
  • Provide regular reports of progress vs target

Experience

• At least 5 years as a Project Manager or similar function
• At least 3 years of working in Insurance or Financial Services industries
• At least familiar with the Australian Insurance system, policies, governing rules and regulations

Education

• At least a Bachelor’s degree in Management, Business or Finance, or equivalent experience

Required Skills

• Process and Project Management experience
• Confident in managing senior stakeholders
• Business continuity planning with exposure to APRA - CPS 230
• Able to deal with uncertainties and changes
• Proactive/energetic
• Strong managerial personality 
• Strong operational experience
• Challenges the status quo and are able to manage changes for the broader group
• Independent and can work remotely
• Strong MS Office skills, particularly Excel
• Strong Claims experience
• Working with Australian company / Australian insurance industry is desirable
• Excellent communications skills
• Six sigma / Lean credentials highly valued